Our Story

With more than 42 years of experience in the camera repair industry, our roots began as young apprentices learning the specialized craft of professional camera repair. After years of hands-on training and experience, we opened our first full-service repair facility in Pasadena, California, in 1987. In 1997, we expanded to Portland, Oregon, where we continue to operate our full-service facility today.

 

As an authorized dealer for Nikon, Sony, Canon, Sigma, and Tamron, our factory-trained technicians have the expertise to service a wide range of makes and models. We proudly provide professional repair services to high-end camera retailers, professional photographers, working professionals, and photography enthusiasts throughout the region and across the country.

 

Beyond repair services, we offer professional camera equipment sales and rentals. When your equipment is in for service, we can provide discounted rental rates on professional gear to help keep you working without interruption.

 

Our commitment is simple: to provide expert service, honest communication, and dependable solutions for every customer. Whether you rely on your equipment professionally or pursue photography as a passion, you can count on us to treat your gear with the care and attention it deserves.

 

Your camera is our responsibility, and your satisfaction is our priority—without exception.

 

Basic Introduction

CAMERA REPAIR ESTIMATES
There is a non-refundable deposit* required for all repair estimates to cover technicians time and research; however, this will subtract from your final cost if the estimate is approved.

*Digital point and shoot cameras $24, Digital SLR $49, Camcorders $65-$95, Misc. (e.g. film bodies, flashes, & lenses) $24, midium format film cameras $49 
 A return shipping charge of $24.00 will apply to all equipment for which the customer declines the estimate.

REPAIR AUTHORIZATIONS
Camera Solutions may notify customer by telephone or e-mail to obtain authorization for repair estimates and/or re-estimates.  We will not proceed with repairs until an authorization is received.
 
RE-ESTIMATE
We make estimates in good faith. However, if once we begin the repair work we find something else substantially wrong with the camera equipment we will inform you of the new estimate. At that point you still have the option to decline the re-estimate and we will return the camera as it was originally delivered to us at no charge except your initial deposit and the return shipping charge.
 
REPAIR TIME
Repair completion date is not guaranteed (average repair time is 2-4 weeks after the estimate is approved).  CameraSolutions is not responsible for delayed repairs, for any reason.  Therefore, rentals will NOT be complimentary but a 25% discount is offered while your equipment is in service. 

 RUSH service is available on most repairs for an additional cost OF 25% – call for details.

SHIPPING
All repairs are shipped UPS Ground.  The minimum charge is $24.00, may vary depending on weight, and applies to all repairs and cleanings. Users are responsible for the shipping costs, to  CameraSolutions, in the case of warranty repairs. Camera Solutions will pay for return shipping.
 
WARRANTY
Digital & film cameras, camcorders, binoculars, flashes, professionally used equipment carry a 90 day warranty. 
Sensor cleanings carry a warranty of 72 hours.  Minor repairs are guaranteed for 30 days. 
The equipment has been repaired and inspected, but please test your equipment as soon as your unit is returned.  As a precaution, we recommend that you test your equipment before any important event.  CameraSolutions is not responsible for any expense, loss, or inconvenience.

  *Warranty period effective from date of completion not from pickup date and it is for the work done only.  CameraSolutions is not responsible for any expense, loss, or inconvenience.  Warranty is voided if there has been any damage inflicted on the equipment including, but not limited to: abuse, tampering, impact, moisture/liquid, sand, extreme temperatures, battery leakage, chemical corrosion, tampering, or any operation that would be abuse and/or contrary to the operating manual. We are the final arbiters of what constitutes abuse.

LIABILITY
Any equipment that is not fully paid for within 90 days, after the date of "repair complete" notification, may be disposed of by CameraSolutions.  The customer shall have no further claim against CameraSolutions for the equipment or any of the value thereof. 

Please do not send any additional items or accessories in with your equipment.  CameraSolutions is not responsible for items left with camera (for example, but not limited to: memory cards, film, tapes, batteries, straps).





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