Return / Exchange Policy Should it be necessary to return an item you may send/bring it back for a refund or exchange within a period of 7 DAYS . However, a re-stocking fee of 15% is charged for ALL RETURNED merchandise. No fee is charged for exchanges of similar value. Returned or exchanged products must be in brand-new, mint condition, and have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts, and blank warranty cards. Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging. EXCEPTIONS: Underwater equipment cannot be returned once taken under water. Printers (once ink cartridge installed), books (once purchased), software, and educational tapes cannot be returned once opened; if defective it will be at our discretion whether it will be repaired or exchanged for the same or manufacturer's equivalent model only. To return an item you must contact Customer Service (via email, phone or fax) for prior approval and obtain an RMA number. All merchandise purchased from Camera Solutions is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Camera Solutions is not responsible for lost or damaged packages.